Customer service terms

Last updated: 14 August 2026

Service

Tap Tap Construction provides hosted document links, NFC/QR destinations, forms, signatures, inspection records and site logistics booking tools. The customer remains responsible for approving its content, users, site rules and equipment operations.

Safety responsibility

A digital booking, form submission or displayed document does not replace a risk assessment, method statement, lift plan, permit, competent-person approval, site induction or safe system of work. Site management may stop or change any operation.

Customer content

The customer must provide accurate, lawful content and must not upload material it has no right to use. Permanent links may be reassigned, while archived records and audit evidence may be retained according to the agreed service.

Availability

The service is maintained with reasonable care, but internet, device, NFC, hosting or third-party failures can occur. Sites must maintain a suitable fallback process for safety-critical information and operations.

Data and access

Customer/site records are separated within the platform. Administration access is restricted. Public links should be treated as accessible to anyone who possesses or scans the relevant NFC tag or QR code.

Support

Support and service enquiries: 07522 735968.